Sometimes it’s just time to hit the reset button on a company when things are not going in a good direction, and that’s something the new CEO of Papa John’s Steve Ritchie is looking to do right now. Ritchie has been with the pizza franchise for many years and while he wants to keep its main focus on creating good pizza and improving ordering and technology use at the company, he also wants to change a bit of the culture at the company. And Ritchie is not just an executive sitting in an office who became CEO because he had a prestigious bachelor’s degree in business or finance.
Steve Ritchie began his career at Papa John’s in the kitchen of a local restaurant in a customer service representative position, a position not too different than what most other fast food workers start at. He did a tremendous job and then moved into a managerial role, and eventually became his own Papa John’s franchise owner. As per Bloomberg, Papa John’s has had a unique business model that has combined local ownership with executive management, and Ritchie has served in both capacities since 2010 when he first joined the company’s corporate board. But Papa John’s went through some difficulties recently that Steve Ritchie is now working to correct.
There were things that the company had become associated with that Steve Ritchie Papa Johns said did not reflect his views and would be taken care of promptly. He said first that he would be working to make the workforce at the company more diverse, inclusive and sensitive to how different employees and customers are treated, and he would enlist a team of expert auditors to do this. Even more so, he plans to make the company more transparent in its business practices, and also hopes to regain the trust of the customers in all the communities Papa John’s (@PapaJohns) serves.