Securus Technologies has been making great advances in correctional facility management. The Carrollton, Texas business has been around for the last three decades and has made many improvements in the last few years. Mostly known for their telecommunications services; the company also provides support services to help the institutions it serves operate smoothly. For consumers, Securus’ most popular services are calling plans, inmate account funding, video visitation, and messaging services. Computer tablets are a new popular item that has been made possible by JPay, a Securus Technologies subsidiary. These tablets provide educational software and courses. This gives inmates a chance to improve their skills, which can be especially helpful when seeking employment. GovPayNet has also recently been acquired by Securus Technologies and provides payment solutions for many governmental entities.
Among the support services are management software, monitoring of inmate communications, commissary services, and internal monitoring of inmates. Recently, a new technology has been introduced that could improve safety and security significantly. Known as Wireless Containment Systems, the technology prevents illegal communications by inmates. Contraband cellular devices have been a longtime problem in correctional facilities. These illegal communications have led to many crimes, both inside and outside of facilities. Robert Johnson, a retired corrections officer was a target of this type of crime. He was shot six times in his own home after confiscating a highly valued package from an inmate. Gangs have also targeted others and have even been responsible for the death of an infant.
Retired Officer Johnson has made it his life’s mission to combat this danger. He’s been working as a consultant for Securus Technologies and making a huge impact. Lobbying to make the technology required in facilities, Johnson’s work has been integral in the technology’s implementation. Working as a cell tower, WCS devices block the signal to complete the call on its intended network. The project was initially challenging, as FCC laws prohibit the blocking of signals. The technology was improved upon and has been highly successful in its initial testing phase. It’s been estimated that more than 1.7 million communications have been successfully intercepted. The project has gained the respect and support of law enforcement, who also endorse the cause.
While Securus Technologies has certainly made improvements in technology; their focus remains on serving customers. The company has been recognized by the Better Business Bureau. Awarding Securus with accreditation, the company also earned an “A+” rating. Securus Technologies has also reported high marks in customer satisfaction. Recent surveys indicate that over 95 percent of customers are happy with the company. With so many accomplishments, it’s easy to see why Securus Technologies is becoming the industry leader in correctional facility services.